Terms and Conditions




Provide the policies, conditions and terms of the room reservation purchased at MIRADOR CERRO VERDE (Inversiones Jarapineda S.A.S), in compliance with the internal guidelines and applicable legal provisions.


Applies to the client who has acquired an individual reservation of accommodation (rooms) in the hotels of the MIRADOR CERRO VERDE chain (Inversiones Jarapineda S.A.S).


3.1. Check In Policy (entering the hotel) and Check Out (leaving the hotel)
Your reservation begins at 3:00 p.m. on the day of arrival and ends at 12:00 on the day of departure.

3.2. Cancellation and Modification Policy
Refundable cancellation 50% of the rate 2 weeks in advance. Modifications at least one month in advance, subject to adjustment due to rate difference. The client must pay 100% of the value at the time of booking.

3.3. Minors Registration Policy
If you are traveling with your child (ren) under 18 years of age, you must present the identification document of the minor (s) of age (civil registration), which proves the existence of the relationship. If the minor (s) are not traveling with their parents, you must deliver at the reception, in addition to the minor’s identification document (civil registry), the parents’ permission, which must be authenticated by a Notary Public and accompanied by a copy of the identification document of those who gave the authorization. Without this documentation, minors are not allowed to enter the hotel. The foregoing in development to the provisions of Law 679 of 2001 Statute to Prevent Sexual Exploitation of Boys, Girls and Adolescents and its concordant norms.

3.4. Late Check Out Policy
a. Subject to availability.
b. Late check out until 3:00 p.m. (3:00 p.m.) without charge.
c. Late check out between 3:00 p.m. and 7:00 p.m. will be charged half the rate acquired during the guest’s stay.
d. Late check out after 7:00 p.m. (7:00 p.m.) will be charged the full rate acquired during the guest’s stay.

3.5. Anticorruption and Antifraud Policy
Do not allow dishonest conduct or practices that would threaten business integrity; such as, for example, offering or accepting gifts, invitations, or other types of incentives that may reward or influence you to take or refrain from taking any commercial or legal action, or when you intentionally hide, alter, falsify or omit information for your own benefit or for the benefit of others, or incursion in possible conflicts of interest that could put personal priorities before collective ones; promoting a culture of ethics, transparency and rectitude in the development of activities

3.6. Policy for Prevention of Money Laundering and Financing of Terrorism
Become aware of and commit to the fight against Money Laundering and the Financing of Terrorism – ML / TF, putting all its efforts to prevent the company from being involved in illicit acts, not only for loyalty reasons but also for ethical reasons and legality, in compliance with a policy in accordance with legal regulations. Thus then, the client declares under the gravity of an oath, which is understood to have been given with the signing of the contract, that the resources that make up its assets do not come from money laundering, terrorist financing, drug trafficking, illegal collection of money and in general from any illegal activity; in the same way, it manifests that the resources delivered or that will be delivered as consideration for the services offered by the hotel, come from lawful activity. For the purposes of the foregoing, the client expressly authorizes the hotel to consult the listings, information systems and databases that may be available and to find any report, the hotel will proceed to carry out the contractual and / or legal actions that correspond. The client undertakes to carry out all the necessary activities or steps, aimed at ensuring that its partners, administrators, contractors, clients, suppliers, employees, etc., and / or their resources, are not related or come from illegal activities. , particularly, of those previously mentioned. These behaviors will lead to the legitimate termination of the accommodation contract by the hotel operator.

3.7. Sustainability Policy
At MIRADOR CERRO VERDE (Inversiones Jarapineda S.A.S), we are committed to the sustainable development of our environment, assuming the legal commitment in environmental, socio-cultural and economic aspects, through the continuous improvement of our processes. Protecting the physical and moral integrity of children, adolescents and the vulnerable population, applying security and control measures aimed at preserving their rights. We implement prevention, control and improvement measures to minimize the environmental, socio-cultural and economic impact of the operation; sensitizing our guests, clients, suppliers and collaborators regarding their sustainable rights and duties.

3.8. Anti-Smoking Law Policy
In accordance with the provisions established in Law 1335 of 2009, our Hotels have spaces and environments free of tobacco smoke. Consequently, the guest accepts as an obligation to refrain from smoking in spaces, areas and environments that are demarcated as smoke-free spaces, as well as in closed spaces, such as rooms, corridors, restaurants, lounges and others. In the event that the guest fails to comply with this obligation, he agrees to pay a penalty equivalent to $ 100,000 COP, for breach of his obligations.

3.9. Declaration of Origin and Destination of Funds
I declare that the economic and / or physical resources do not come from or will be destined to illegal activities of those contemplated in the Colombian Penal Code or in any regulation that modifies or adds it.

3.10. Authorization Processing of Personal Data
I authorize MIRADOR CERRO VERDE (Inversiones Jarapineda S.A.S) to process your personal data, which has been delivered through various marketing channels such as websites, call centers, among others. The hotel informs that personal data will be kept with special care, in accordance with those established in Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013 and the other rules that modify, regulate or expand the regulation on the matter, as well as what is contemplated in the Manual of Privacy Policies and Personal Data Treatment MIRADOR CERRO VERDE (Inversiones Jarapineda SAS), which can be consulted at the following link: www.cerroverdemirador.com/privacy-policies

3.11. Withdrawal Policy
When you book our services through www.cerroverdemirador.com or the Reservation Center, you can exercise the right of withdrawal at the latest within the following five business days from the confirmation of purchase. The withdrawal will not proceed for reservations whose entry date is before five days. To retract, send an email to miradorcerrov@gmail.com if you made your purchase through the website, or contact the Reservation Center if you made your purchase through that channel. The refund of the money will be made without deductions of any kind, by bank consignment in the name of the reservation holder or by reversion to the credit card used for the purchase, depending on the payment method used, within 30 calendar days after the exercise of withdrawal.

3.12. Reversion Policy
When you reserve our services through www.cerroverdemirador.com or the Reservation Center and have used a credit or debit card or any other electronic payment instrument as a means of payment and the means of payment used is issued by a financial institution domiciled in Colombia, you may request the reversion in case of fraud, unsolicited operation or product purchased not received.


● Manual of Privacy Policies and Personal Data Treatment MIRADOR CERRO VERDE (Inversiones Jarapineda S.A.S).
● Colombian Penal Code.
● Law 1335 of 2009.
● Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013.
● Law 679 of 2001 Statute to Prevent Sexual Exploitation of Boys, Girls and Adolescents.